Frequently Asked Questions

We will get back to you in the next business day after you make a request to us. If you cannot get a satisfied response, feel free to file a complaint either on PayPal or a Chargeback on RBS WorldPay. Mostly importantly customer rights are protected. We are confident that we have the ability to provide long lasting quality customer service.

How can I express my love with aussie-gadget.com?

Write us more comments which will greatly help us grow. We are determined to provide the best consumer electronics promptly at lowest costs.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2 - 15 business days for delivery.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the ‘Contact Us' button on the website. We will get back to you shortly.